Complaints and complaints may be filed only ADCR addressed by individual consumers.
Divergence operators do not fall within the competence of the Association of consumer rights in Romania
Or the anonymous complaints are not passed no information identifying the applicant shall be considered
Please call the Consumer Rights Association of Romania only after you try to solve the problem amicably with the economic operator to sell products or provide services
If there have not reached a settlement with the seller or the manager of the establishment, then you are entitled to file a complaint with the Consumer Rights Association Romania
According to legal complaints and complaints are made in writing or in electronic format and are transmitted through classical or electronic mail or lodged personally.
Complaint / referral to resolve your legal obligation, provided that it be accompanied by all evidence, that tax bill, tax receipt or bill, contract, warranty certificate and other documents, as appropriate.
In situ take you are not satisfied on how your complaint was resolved by the Association of consumer rights in Romania where it was filed or answered over the period stipulated by law, you can approach and in writing to the County Commissioner for consumer protection or the Regional Commissioner for Consumer Protection under which is the County Commissioner for Consumer Protection.
Claim or complaint is made in a private capacity.
Phone/Fax : 0314 32 94 38 <> Tel/Mob: 0724 35 24 95